This modern cafe has two sites and offers a host of food and drink to customers. They needed software that could keep pace with the busy spells and track each transaction. KPIs needed measuring, while still giving the owners time to check in with staff and clientele. The owners needed to incentivise and motivate management, who are less financially inclined. Pulling all of the data together was important, but the right solution wasn’t yet found.
The owners were introduced to Futrli by their advisor. They quickly realised each part of their business could be managed easily. The owners knew the managers had a big stake in the overall success of the company, so sharing the information and making it easy to understand was a big success. Consistency and accuracy have much improved across the business, which is vital for the hospitality industry.
Now the whole team can recognise trends in the sales, the entire operation has become more streamlined. Each site has its own dashboard so everything is clear. The owners can plan ahead for coming busy or quiet spells, which is informed by data. The staff are able to help with this too, as they recognise their responsibilities and know what works, when.
Interview in full
Romain runs the front of house while Natalie< manages the back office, with the help of her local accountant, Brad Golchin from Wise Advice. This was the duo’s first establishment. However, when they opened a second it made them take stock and redefine their systems with profitability at the forefront. To ensure La Fourchette always had their finger on the pulse of their data, Brad introduced them to Futrli to give them a real-time view of everything that matters. Natalie says:
Food and staff are such huge costs in this industry. We needed an accurate, up-to-date solution to monitor this on a daily basis. We also had to incentivise and educate our managers about the figures. They can make the biggest impact on the end result so we target them monthly on the gross profit. The information is so easy to digest in Futrli and it makes the numbers so much easier to get your head around. Our managers are excellent at what they do but their strength isn’t the figures so Futrli helps them perform better with more consistency and accuracy.
Each site has a board and, thanks to its flexible permission rights, each manager is invited to access only the information that is relevant to them.
They can’t see areas of the business we wouldn’t want to share such as the bank account or items on the balance sheet. Instead, we keep them focused by showing them visualised core KPIs such as food and wage percentage so that even without any formal financial training, they can easily identify trends.
Futrli provides La Fourchette with live, relevant figures. It helps the business and team stay informed and plan for what’s ahead. The team meet with their accountant and use the dashboards as the guide for their discussions.
It isn’t a historical snapshot of the past so the conversation isn’t retrospective either. The seamless integration with Xero means the data auto updates daily, which is a huge timesaver in this industry where breaks are few and far between. Once you’ve connected Xero with Futrli, every transaction is pulled in and then new ones flow in so it just works. We love it!