Futrli's short guide to managing direct debit cancellations

Read our guide on how to best manage direct debit cancellations in your business.

Hannah Dawson

As a (small) business owner, you are likely to encounter direct debit payments being cancelled. Direct debit services can be cancelled at any time, however, a bank does need one day of notice before the upcoming payment date of the recurring payments. To be safe, it is advisable for customers and companies to have written confirmation of customers cancelling direct debits. Cancellations will always happen, so it is crucial for (small) business owners to make sure they know how to handle them. This is why we've compiled this short guide to some of the most important points regarding direct debit cancellations.

Credit card
As a (small) business owner, you are likely to encounter direct debit payments being cancelled.

How to best deal with direct debit services being cancelled - our 4 top tips

  • You will be notified of a cancellation by ADDACS message. Make sure you receive an ADDACS message once the customer has cancelled. These messages get issued by banks after a mandate gets cancelled. Knowing a mandate is cancelled and having it in writing is key for small business. Direct debit can otherwise be an unreliable payment method.
  • Once a client has cancelled their direct debit you are obliged to cancel their direct debit scheme immediately, or at least within three working days of the ADDACS message.
Person typing on laptop
If your client decides to cancel a direct debit payment, do make sure they have also approached their bank about this.
  • If a customer decides to cancel their direct debit, which they can do at any time by approaching your or their bank. So, if your client decides to cancel a direct debit payment, do make sure they have also approached their bank about this.
  • If the cancellation cannot be enacted before the next upcoming payment, customers might try to claim indemnity. Again, it is crucial to hold on to records, such as ADDACS messages to be able to react to claims.

Direct debits can be a great payment method for small businesses. However, it is crucial that the cancellation process is regulated and done thoroughly. If you have any questions, Futrli is here to help.

We can help

If you’re interested in discovering more about this, or want to learn more about how you can grow faster with better, instant prediction information.

Learn more

More from the Blog

What Is A Balance Sheet? Definition, Template & Examples

Business finance can get complicated, but an up-to-date balance sheet means you always know what’s going on and where your money is.

Read story

Do Small Businesses Pay VAT?

VAT is a tricky area of business finances. Find out what VAT means for you and your small business, who should pay it, and why.

Read story

Types of Business Insurance for Small Businesses

Find out what types of business insurances small businesses should have, and which are required by law.

Read story